Terms of service

Terms of Service

Last updated: 4/06/2025

Welcome to Nearly. These Terms of Service apply when you visit our website, place an order, or purchase products from us.

By using our website or placing an order, you agree to these Terms.

  1. About Nearly

Nearly sells soft printed comfort blankets and emotional comfort gifts. Our first collection is called Hug From Afar.

Our products are made to order through print-on-demand fulfilment partners. This means products are printed after an order is placed.

  1. Website use

You agree to use this website for lawful purposes only.

You must not:

  • misuse the website

  • attempt to interfere with website security

  • copy or reproduce our content without permission

  • use the website to submit false, misleading, or fraudulent information

  • place orders using unauthorised payment methods

We may refuse service, cancel orders, or restrict access to the website if we believe these Terms have been breached.

  1. Product information

We do our best to display product colours, images, descriptions, and details as accurately as possible.

However, product colours may appear slightly different depending on your screen, device settings, lighting, and production process.

All product images, lifestyle images, and mockups are for visual guidance only.

  1. Product designs

Nearly’s blanket designs, product names, branding, images, written content, logos, and artwork are owned by Nearly or used with permission.

You must not copy, reproduce, resell, modify, or use our designs or branding without written permission.

  1. Pricing

All prices are listed in Australian dollars unless stated otherwise.

The Hug From Afar blankets are priced at $129 AUD unless shown otherwise on the product page.

We may update prices, offers, products, or product availability at any time without notice.

  1. Orders

When you place an order, you are responsible for ensuring that:

  • your contact details are correct

  • your shipping address is correct

  • you have selected the correct product and design

  • your payment details are valid

Once an order is placed, you will receive an order confirmation email.

Receiving an order confirmation does not guarantee that the order has been accepted. We may cancel or refuse an order if there is an issue with payment, product availability, fulfilment, fraud risk, or incorrect information.

  1. Made-to-order products

Our blankets are made to order. This means production begins after your order is placed.

Because products are made after purchase, orders may not be able to be changed or cancelled once they have entered production.

  1. Shipping and delivery

We use third-party fulfilment and shipping partners to produce and deliver orders.

Delivery timeframes shown on the website are estimates only. Actual delivery times may vary due to production time, shipping carrier delays, customs delays, public holidays, incorrect addresses, weather events, or other factors outside our control.

Once your order has shipped, you may receive tracking information where available.

  1. Incorrect shipping address

Please check your shipping address carefully before placing your order.

If an incorrect address is entered and the order has already been sent to production or shipped, we may not be able to change, redirect, cancel, or refund the order.

If the parcel is returned to sender, additional shipping costs may apply to resend the item.

  1. Returns and refunds

Because our products are made to order, we do not offer refunds, returns, or exchanges for change of mind.

This includes situations where:

  • you choose the wrong design

  • you change your mind

  • you no longer want the item

  • you find a similar item elsewhere

  • you entered the wrong shipping address

  • the item arrives later than expected due to delays outside our control

If your item arrives damaged, faulty, misprinted, or not as described, please contact us on our socials within 7 days of delivery with your order number, photos of the issue, and a short description of the problem.

If the issue is confirmed, we will help arrange a suitable remedy, which may include a replacement, repair, or refund depending on the circumstances.

Nothing in these Terms limits your rights under Australian Consumer Law.

  1. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under Australian Consumer Law.

If your product has a major problem, or is faulty, damaged, misprinted, or not as described, you may be entitled to a remedy under Australian Consumer Law.

  1. Payment

Payments are processed through secure third-party payment providers.

We do not store full payment card details on our website.

By placing an order, you confirm that you are authorised to use the selected payment method.

  1. Promotions and discount codes

From time to time, we may offer promotions, discounts, or limited offers.

Promotions may be changed, paused, or ended at any time.

Discount codes must be used before checkout is completed and cannot usually be applied after an order has been placed.

  1. Email and marketing

If you sign up to receive emails from Nearly, we may send you updates, product news, promotions, and brand content.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email.

Order-related emails may still be sent where necessary to process and deliver your order.

  1. Privacy

We collect and use personal information to process orders, deliver products, provide customer support, improve our website, and communicate with customers.

For more information, please see our Privacy Policy.

  1. Third-party services

Our website may use third-party services, including ecommerce platforms, payment processors, fulfilment providers, shipping providers, analytics tools, and marketing platforms.

We are not responsible for third-party websites, services, delays, errors, or policies, except where required by law.

  1. Intellectual property

All website content, including text, product designs, images, graphics, logos, branding, layout, and other materials, belongs to Nearly or its licensors.

You may not copy, reproduce, distribute, modify, or commercially use our content without written permission.

  1. Limitation of liability

To the maximum extent permitted by law, Nearly is not liable for indirect, incidental, special, or consequential loss arising from your use of our website, products, or services.

Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot be excluded under Australian Consumer Law.

  1. Changes to these Terms

We may update these Terms from time to time.

The updated version will be posted on this page with a revised “Last updated” date.

Your continued use of the website after changes are posted means you accept the updated Terms.

  1. Contact

For questions about these Terms, your order, or our products, please contact us on socials.